Make a data removal request or a data request here:

https://billing.kryptonnetworks.co.uk/submitticket.php

If you wish to request your data please allow us up to 2-3 business days to process the information and to send it to you securely.

If you wish to make a data erasure request you must ensure that you have no active services or products on your account and that you have not made any transactions with us for 120 days.

How long does Krypton Networks store data?

We store the below information on your account for a maximum of 7 years due to event of account auditing by HMRC until the account owner requests for a data erasure. Once the data erasure request is approved by us, we then store the data for a maximum of 31 days. Before approving a data erasure request, we may ask you for any form of identification to prove you are the owner of the account. Failure to provide valid proof of identification could result in your data erasure request being rejected.

This data includes, but is not limited to:

Full Name

Full address

Email address

IP addresses

Telephone number

Company name (when applicable)

Order history

Invoices

Quotes

Support tickets

Transactions

All other data such as but not limited to:

Email logs

Ticket attachments

Tickets and ticket replies

can be purged from our databases at the request of the account owner.

DPA - Registration Details

ICO Registration ID: ZA443548

https://ico.org.uk/ESDWebPages/Entry/ZA443548

The information we collect is collected through accounts you register through Krypton Networks. This is mainly the billing site. When you register to our site you will be asked to provide your personal details such as a full name, address, email and phone number for security reasons. Your IP address will also be logged for security reasons.

We use your information for the following:

To personalise your experience on our site.

To improve customer support.

To send automatic emails regarding deals and important notifications.

Training purposes.

Security and fraud protection purposes.

We have a vast majority of security measures in place to prevent your information from being exposed such as, strong website encryptions, latest software updates and more. Keep in mind only senior staff members are able to see your private information. Currently that is:

Lachlan Laypang

William Morrow

All of our sites and applications currently use cookies to store vital information.

Krypton Networks does not share any of your private information with third parties.

When using our sites or products you automatically agree to our privacy policy. You also agree that we are not required to notify you when updates are applied to our privacy policy.